FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just go to the Home page top right hit the person and take it from there.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 48 hours, please get in touch at 888-619-0290 just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us right away after ordering, call 888-619-0290 we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us unopened package upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Shipping is Free in The United States

Internationally Shipping is Free over $ 100

You will be able to pick your shipping method and costs at check out.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Unfortunately we do not accept returns. You have 14 days after receiving it to request a refund.

If you do not like it Please give it to someone else.

We Do Not Accept Returns.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and call our customer service team via 888-619-0290 with the details.If it's after business hours we will get back to you the next business day. If you just don’t like the product for any reason, we’ll gladly refund you your money on the original form of payment.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special person in your life. Simply buy a gift card instead for the value of $25, $50, $75 or $100

Yes, provided there is still a balance remaining on the card.

Yes. A customer can redeem another gift card during checkout.

No, you can't use a gift card to buy another gift card.

No, you can't use a gift card to buy another gift card.

Yes, gift cards are a form of payment.

We sell $25, $50, $75, $100